Privacy Policy

This Privacy Policy ("Policy") describes how jl24 ("jl24," "we," "us," or "our"), the operator of the online gaming platform accessible at jl24.org, collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who register for, access, or use any service offered through the Platform.

jl24 is the personal information controller as defined under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. As controller, jl24 determines the purposes and means of processing your personal data in connection with the Platform. jl24 operates under the Philippine Amusement and Gaming Corporation (PAGCOR) regulatory framework, which imposes additional data processing and retention obligations as described throughout this Policy.

By registering an account with jl24 or by continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood its contents. If you do not agree with the terms of this Policy, you should not use the Platform. This Policy should be read in conjunction with jl24's Terms & Conditions.

The categories of personal data jl24 collects depend on how you interact with the Platform. The following table summarizes the main categories of personal information we process:

jl24 collects personal data through the following means:

3.1 Direct Collection

Information you provide directly when registering for a jl24 account, completing identity verification (KYC), making a deposit or withdrawal request, contacting customer support, responding to a survey, or participating in a promotion. This is the primary source of identity, contact, and financial data.

3.2 Automated Collection

Technical data — including IP address, device fingerprint, browser information, and session activity — is collected automatically each time you visit jl24.org or interact with the Platform. This data is collected using server logs, cookies, and session tracking technologies described in Section 9.

3.3 Third-Party Sources

jl24 may receive personal data from third-party identity verification providers (used during KYC processes), payment processors (transaction references and status confirmations), and fraud prevention and AML screening services. Where data is received from third parties, jl24 uses it solely for the purposes described in Section 4 and Section 6.

3.4 Gaming Platform Activity

All gameplay activity — including every wager placed, game session initiated, and result generated — is logged by jl24's gaming systems automatically. This data is used for game integrity, regulatory compliance, dispute resolution, and responsible gaming monitoring.

jl24 processes your personal data for the following purposes:

• Account creation and management: To register your jl24 account, verify your identity and age, and maintain your account in accordance with our Terms & Conditions.
• Service delivery: To provide access to games, process bets and wagers, credit winnings, and deliver all Platform features including Color Game, bingo, slots, and sports betting.
• Payment processing: To process deposits and withdrawals through GCash, Maya, BPI, BDO, Metrobank, and other approved payment channels, and to prevent payment fraud.
• Identity verification (KYC): To verify that players are who they say they are, are at least 21 years old, and are eligible to participate under Philippine law and PAGCOR regulations.
• Legal and regulatory compliance: To fulfill obligations under PAGCOR's licensing framework, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine legislation.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in the Terms & Conditions.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling, enforce player-set deposit limits and self-exclusion orders, and provide responsible gaming interventions where appropriate.
• Customer support: To respond to your queries, complaints, and requests, and to maintain records of support interactions.
• Marketing communications: To send promotional offers, bonuses, and platform updates to players who have opted in to receive marketing communications. You may opt out at any time.
• Platform improvement: To analyze aggregated usage data, improve game performance, optimize the Platform for Philippine mobile users, and develop new features.

Under Republic Act No. 10173 and its Implementing Rules, jl24 processes personal data on the following legal grounds:

• Consent: Where you have given jl24 your express consent for a specific processing activity — for example, opting in to receive marketing emails or SMS promotions. You may withdraw consent at any time without affecting processing that occurred prior to withdrawal.
• Contractual necessity: Processing that is necessary to perform the contract between you and jl24 — specifically, the Terms & Conditions you agreed to upon registration. This covers account management, payment processing, and service delivery.
• Legal obligation: Processing required by applicable Philippine law, including PAGCOR regulatory requirements, AML obligations under RA 9160, and data disclosure orders from authorized government agencies.
• Legitimate interests: Processing necessary for the legitimate interests of jl24 — including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your privacy rights.

jl24 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Your personal information is shared only in the specific circumstances set out below:

6.1 Payment Service Providers

To process deposits and withdrawals, jl24 shares transaction-relevant information with payment service providers including GCash (G-Xchange Inc.), Maya (Voyager Innovations), BPI, BDO, and Metrobank. These providers process data as independent controllers under their own privacy policies and Philippine financial regulatory frameworks.

6.2 Identity Verification Providers

jl24 uses third-party KYC and identity verification services to confirm player identity and age during registration and at subsequent verification checkpoints. These providers process identity document images and biometric data under strict data processing agreements with jl24 and handle data solely for the purpose of identity verification.

6.3 PAGCOR and Regulatory Authorities

As a PAGCOR-regulated operator, jl24 is required to provide player data and transaction records to PAGCOR on request and in the course of regulatory reporting. jl24 may also be required to disclose data to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other duly authorized Philippine government agencies pursuant to lawful orders or regulatory mandates.

6.4 Law Enforcement

jl24 will disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or equivalent legal process, or where disclosure is necessary to protect the safety, rights, or property of jl24, its players, or the public.

6.5 Service Providers and Subprocessors

jl24 engages third-party technology providers who process data on jl24's behalf — including cloud infrastructure providers, fraud detection services, and customer support platforms. These subprocessors operate under data processing agreements that bind them to confidentiality and data protection standards no less protective than this Policy.

jl24 retains personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the minimum retention periods required by Philippine law and PAGCOR regulations. The following retention periods apply as general guidance:

• Account and identity data: Retained for the duration of your active jl24 account and for a minimum of five (5) years following account closure, as required for AML and regulatory compliance under RA 9160.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, or longer if required by PAGCOR regulatory directives or ongoing investigations.
• Gaming activity logs: Retained for a minimum of one (1) year for dispute resolution purposes and up to five (5) years for regulatory compliance and responsible gaming monitoring.
• Communication and support records: Retained for three (3) years from the date of last interaction, or longer if the communication relates to an unresolved dispute or legal proceeding.
• Marketing preferences: Retained until you withdraw consent or opt out of marketing communications, at which point marketing data is suppressed (not erased, to maintain a record of opt-out status).

Upon expiry of the applicable retention period, jl24 will securely delete or anonymize personal data, except where retention is required by ongoing legal proceedings, regulatory investigations, or unresolved disputes.

jl24 implements technical and organizational security measures proportionate to the nature and sensitivity of the personal data we hold. These measures include, but are not limited to:

• Encryption in transit: All data transmitted between your device and jl24's servers is encrypted using TLS (Transport Layer Security) protocol. This protects your login credentials, session data, and payment information from interception on the network.
• Encryption at rest: Sensitive personal data stored in jl24's databases — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data held by jl24 is restricted to authorized employees and contractors on a strict need-to-know basis. Access is governed by role-based permissions and is subject to comprehensive audit logging.
• Two-factor authentication (2FA): Player accounts are protected by SMS-based one-time PIN verification for new device logins and high-risk actions such as withdrawal requests and password changes.
• Penetration testing and security audits: jl24's platform infrastructure is subject to regular security testing and independent audits to identify and remediate vulnerabilities.
• Incident response: jl24 maintains a formal data breach response procedure. In the event of a data breach that poses a risk to your rights, jl24 will notify affected players and the National Privacy Commission in accordance with NPC Circular No. 16-03 and applicable regulations.

jl24 uses cookies and similar tracking technologies on its Platform. A cookie is a small text file placed on your device by a website server, which enables the website to recognize your device and maintain information about your interaction with the Platform.

9.1 Types of Cookies Used by jl24

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, enable game loading, handle payment redirects, and protect against cross-site request forgery. These cookies cannot be disabled without disabling core Platform functionality.
• Functional Cookies: These cookies remember your preferences — such as language selection and game lobby layout — to personalize your experience. They can be disabled, but doing so may affect Platform usability.
• Analytics Cookies: jl24 uses aggregated, anonymized analytics data to understand how players interact with the Platform and to improve performance for users on Philippine mobile networks. No individual player is identified through analytics data.
• Security Cookies: Used to detect and prevent fraudulent login attempts, multi-accounting, and bot activity.

9.2 Managing Cookie Preferences

You can manage or block non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, and Safari on Android and iOS — allow you to configure cookie preferences on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in to jl24.

jl24 does not use third-party advertising cookies or behavioral tracking pixels for the purpose of targeting you with advertisements on other websites.

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by jl24. To exercise any of these rights, contact jl24's Data Protection Officer at the address in Section 14.

jl24 will respond to verified privacy rights requests within fifteen (15) business days of receipt of a complete request. Some rights are subject to limitations where processing is required by law — for example, jl24 cannot erase data it is legally required to retain under PAGCOR or AML regulations. In such cases, jl24 will explain what data cannot be erased and why.

jl24 is strictly prohibited for use by persons under 21 years of age, as required by Philippine law applicable to casino-style online gambling. jl24 does not knowingly collect personal data from individuals under the age of 21.

If jl24 discovers or is notified that personal data has been collected from a player who does not meet the minimum age requirement, jl24 will immediately suspend the account, void any associated transactions, and delete the personal data associated with the underage account to the extent permitted by law. Any funds deposited to an underage account will be returned to the payment source.

If you are a parent or guardian and believe that your child may have created a jl24 account without authorization, please contact jl24 immediately at the address in Section 14.

jl24's primary data processing infrastructure is located within the Philippines. In circumstances where data is processed by service providers operating outside the Philippines — for example, global cloud infrastructure providers or international identity verification platforms — jl24 ensures that appropriate safeguards are in place to protect your personal data.

Such safeguards may include binding data processing agreements that impose data protection standards equivalent to Philippine law, data transfer mechanisms recognized by the National Privacy Commission, or reliance on countries that provide an adequate level of data protection as assessed by the NPC.

jl24 does not transfer personal data to overseas third parties for processing unless such transfer is necessary to provide the Platform services, is required by law, or is covered by the safeguards described above. jl24 will notify players of any material changes to cross-border transfer practices through the policy amendment process described in Section 13.

jl24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in Philippine law, PAGCOR regulatory requirements, jl24's data practices, or the services offered on the Platform. The effective date at the top of this Policy will be updated to reflect the date of any revision.

Where changes are material — meaning they significantly affect how your personal data is used or your privacy rights — jl24 will notify registered players via the mobile number and/or email address associated with their account, and will display a prominent notice on the Platform, at least seven (7) calendar days before the revised Policy takes effect.

For non-material changes — such as clarifications of existing language or updates to contact details — the updated Policy will be published on this page without individual player notification. We encourage you to review this Policy periodically. Continued use of jl24 after the effective date of any amendment constitutes acceptance of the updated Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or jl24's handling of your personal data, please contact jl24's designated Data Protection Officer using the following details. Contact information is provided as plain text only — no clickable links are used.

This Privacy Policy was last updated on 1 January 2026. If you have accessed this page after that date, this is the current version of jl24's Privacy Policy.